• Latvian
  • English
  • Russian

Return of goods

  1. Home
  2. Return of goods

You may return unwanted or unsuitable items within 14 calendar days. To return an item, please contact us by email at info@lukturis.lv, indicating your order number and the reason for the return.

Return Address: Recipient: MB Liumenai.lt Address: Mainų g. 8, Klaipėda, Lithuania Postal Code: LT94101 Mobile: +37069382336 Please indicate the buyer's name, surname, and order number. Working hours: Monday–Friday 9:00 AM – 5:00 PM (items can also be delivered in person).

Purchase Documents and Warranty The purchase document (VAT invoice or cash receipt) will be provided together with the item or electronically by email once we receive your payment. The warranty does not apply if the product defect is not the fault of the seller or if the manufacturer's authorized service representative determines that the defect is not related to a manufacturing flaw:

  • for items whose damage was caused by the buyer's fault;

  • for items that were used for purposes other than their intended use;

  • for items that were repaired by a service center not authorized by the manufacturer;

  • if the defect was caused by environmental factors (storms, rain, etc.), Force majeure, or accidental external factors (voltage surges, etc.);

  • if the defect was caused by liquids, objects, or similar entering the inside of the device;

  • if the buyer fails to provide the purchase document (invoice, receipt, leasing agreement);

  • for defects caused by the use of non-original accessories.

Wearable parts (cables, batteries, connectors, accumulators, mounts, etc.) may be subject to a shorter warranty period than 24 months – the exact warranty period for wearable parts is determined by the product manufacturers.

RETURN OF QUALITY GOODS You have the right to withdraw from the purchase within fourteen days (from the date of delivery of the goods) without giving any reason, while bearing the direct costs of returning the goods. This right does not apply to the following exceptions:

  1. service contracts after the service has been fully provided, if the performance began with the consumer's prior express consent and acknowledgment that they will lose the right of withdrawal once the contract has been fully performed by the trader;

  2. contracts for the supply of goods made to the consumer's specifications or clearly personalized;

  3. contracts for the supply of goods which are liable to deteriorate or expire rapidly;

  4. contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;

  5. contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;

  6. contracts for the supply of alcoholic beverages whose price has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days, and whose actual value depends on fluctuations in the market;

  7. contracts where the consumer has specifically requested a visit from the trader for the purpose of carrying out urgent repairs or maintenance (if additional services or goods are provided beyond what is strictly necessary, withdrawal rights apply to those extra items/services);

  8. contracts for the supply of sealed audio or video recordings or sealed computer software which were unsealed after delivery;

  9. contracts for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts;

  10. contracts concluded at a public auction;

  11. contracts for the provision of accommodation other than for residential purpose, transport of goods, car rental services, catering, or leisure activities if the contract provides for a specific date or period of performance;

  12. contracts for the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer's prior express consent and acknowledgement that they thereby lose their right of withdrawal;

  13. contracts concluded with legal entities.

The withdrawal period expires 14 days from the day:

  • in the case of service contracts – the day of the conclusion of the contract;

  • in the case of sales contracts – when you or a third party indicated by you, other than the carrier, acquires physical possession of the goods (or the last good/batch if ordered together and delivered separately).

Buyers (consumers) of www.lukturis.lv may use an additional guarantee: returned items must be with authentic tags, protective bags, and original packaging, must never have been used or unsealed, and the single-use packaging must not be damaged. Upon receiving the returned item and assessing its quality, refunds are issued within 14 days from the receipt of the written notice of withdrawal. The buyer is fully responsible for the completeness of the returned item.

DEFECTIVE OR INCOMPLETE ITEMS If you have received a defective or incomplete item, please submit a claim by email to info@lukturis.lv, indicating:

  1. the order number (or the registered name and surname);

  2. photographs of the item and the damaged area (if a mechanical damage is visible);

  3. a photograph of the product packaging;

  4. a description of the defect, fault, or the missing part.

A response to the claim will be provided within 10 days. The warranty does not apply in cases of intentional or accidental mechanical damage, broken warranty seal stickers, or improper use contrary to instructions.

DISPUTE RESOLUTION (LATVIA) Out-of-court consumer dispute resolution in Latvia is handled by the Consumer Rights Protection Centre (Patērētāju tiesību aizsardzības centrs - PTAC), Brīvības iela 55, Rīga, LV-1010, www.ptac.gov.lv. Complaints and applications can also be submitted using the European Commission’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/odr/

Newsletter subscription
Write
Call us