Privacy Policy

Privacy Policy

This privacy policy determines how the online store lukturis.lv (hereinafter – "We", "Seller", or "Website") collects, processes, and stores personal data received from website visitors and buyers (hereinafter – "You" or "Buyer").

We are committed to protecting your privacy and personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR) and other applicable legal acts of the Republic of Latvia.

1. Data Controller Contact Information The personal data controller is:

• Company: MB Liumenai.lt

• Registered Address: Mainų g. 8, Klaipėda, Lithuania

• Email for data protection inquiries: info@lukturis.lv

• Phone: +37069382336

2. What Data is Collected and for What Purpose? We process only the data necessary for the provision of our services, order fulfillment, and compliance with legal obligations:

• For Order Processing and Fulfillment: Name, surname, delivery address, phone number, email address, and payment details. These data are processed in order to execute the purchase contract concluded with you and deliver the goods.

• For Customer Service and Communication: History, inquiries, complaints, and email correspondence submitted when contacting our support team.

• For Accounting and Tax Compliance: VAT invoices and transaction history, stored in accordance with accounting regulatory requirements.

• For Marketing (only with your consent): Email address and name for receiving newsletters and special offers (you can opt out at any time by clicking the link in the email).

3. Data Retention Period

• Contract and Invoice Data: Stored for 5 years (or longer if required by the accounting and tax legislation of the Republic of Latvia).

• Customer Account Data and Correspondence: Stored as long as an active cooperation exists or until you request the deletion of your data.

• Marketing Data: Until you withdraw your consent.

4. Sharing Data with Third Parties We do not sell or transfer your personal data to third parties, except when necessary for service delivery:

• Courier and Delivery Partners: (e.g., DPD, Omniva, Venipak, Unisend) – only to the extent necessary for delivering the goods to your specified address or parcel locker.

• Payment Service Providers: (e.g., banks, Klix, etc.) – for secure payment processing.

• State Authorities and Law Enforcement Institutions: In cases and to the extent provided by law.

5. Your Rights as a Data Subject Under the GDPR, you have the following rights regarding your data:

• Right of Access: You have the right to receive confirmation as to whether we process your data and to request a copy of it.

• Right to Rectification: If your data is inaccurate or incomplete, you have the right to correct or update it.

• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your data if it is no longer necessary for the purposes for which it was collected, or if you have withdrawn your consent (except for data we have a legal obligation to retain).

• Right to Restriction of Processing: Under certain circumstances, you have the right to restrict the processing of your data.

• Right to Object: You have the right to object to data processing based on our legitimate interests.

• Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.

To exercise your rights, please contact us by email: info@lukturis.lv.

6. Cookies The website lukturis.lv uses cookies to ensure the proper operation of the website, improve user experience, analyze visitor traffic, and provide personalized content.

• Essential Cookies: Necessary for the basic operation of the website and shopping cart.

• Analytical and Marketing Cookies: Used to understand how visitors use the website and to improve our advertising campaigns (activated only with your consent via the banner).

You can change your browser settings and delete saved cookies at any time.

7. Policy Changes We reserve the right to update or modify this privacy policy at any time. All changes will be published on this page with the date of the last update indicated.

If you have any questions about this privacy policy or data processing, please write to info@lukturis.lv.